A Ask for an apology, maintain professionalism and ask what she wants.

B Remain cool and calm, pleasant and professional.

C Refrain from becoming emotional and continue working without being bothered by the complained.

D Tell your customer to look for another pedicurist.

A Ask the customer what she wants for her toenails like the shape, color, etc.

B Be courteous

C Decide you own design and styles.

D Proceed to the service right after customer A says that she wants pedicuring.

A discussing personal life

B good manners

C positive approach

D emotional control

A The female cosmetologist should wear stylish shoes that fit and are comfortable at the end of a long day.

B Salon owners and managers do not consider appearance, personality and poise to be as important as technical knowledge and manual skills.

C Cosmetologist is one of the best advertisements for a salon.

D All female stylists should have their hair done at least once a week and their hair should reflect the best workmanship of the salon.

A Show interest in the client's personal preferences.

B Make a good impression by wearing obtrusive jewelry to look at your best.

C Be ethical in all your dealings with clients and others with whom you come in contact.

D Always greet a client by name with a pleasant tone of voice.

A Sunday dress

B Casual dress

C Party dress

D Business attire

A Light make-up

B Heavy make-up

C Photographic make-up

D Corrective make-up

A French Twist Hairstyle

B Chignon

C Laced-up and Elegant Hairstyle

D Petal and Blooms Hairstyle

A Day make-up

B Photographic make-up

C Theatrical/Fantasy make-up

D Evening make-up

A Round nail

B Oval nail

C Square nail

D Pointed nail

A cuticle pusher, nail brush, cuticle nipper, nail file and orange wood stick

B cotton, hand towel, antiseptic solution, alcohol, and nail polish remover

C assorted colored polish, top coat, base coat,

D chair, manicure pillow, and finger bowl

A chair, manicure pillow, and finger bowl

B cotton, hand towel, antiseptic solution, alcohol, and nail polish remover

C assorted colored polish, top coat, base coat, and cuticle remover

D cuticle pusher, nail brush, cuticle nipper, nail file and orange wood stick

A cotton, hand towel, antiseptic solution, alcohol, and nail polish remover

B top coat, base coat, assorted colored polish and cuticle remover

C finger bowl, manicure pillow, and chair

D orange wood stick, cuticle pusher, cuticle nipper, nail file and nail brush

A manicure pillow, chair, and finger bowl

B hand towel, nail polish remover, and antiseptic solution

C cuticle nipper, nail file, nail brush, orange wood stick and cuticle pusher

D cuticle remover, base coat, top coat, and assorted colored polish

A The dull spade side is used to push back and loosen the cuticles.

B The pointed side is used to push back and remove the cuticles

C The dull spade side is used to scrape and moisten the cuticles.

D The pointed side is used to push back and moisten the cuticles.

A upward motion from the base to the fingertips to clean the nails and fingers.

B downward motion from the base to the fingertips to clean the nails and fingers.

C sideward motion from the base to the fingertips to clean the nails and fingers.

D sawing motion from the base to the fingertips to clean the nails and fingers.

A square nail

B pointed nail

C oval nail

D round nail

A top coat

B removing old polish

C coloring polish

D base coat

A apply top coat

B clean under free edge

C dry fingertips

D re-examine nails and cuticles

A nail tattoo

B nail art

C nail extender

D nail technician